Privacy Policy

Effective Date: December 6, 2024.

At Return to Life (RTL), your privacy is of paramount importance. We are committed to ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the applicable privacy laws: the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, the California Consumer Privacy Act (CCPA) of California, and the Health Insurance Portability and Accountability Act (HIPAA) for U.S. healthcare data.

1. Information We Collect

RTL collects various types of personal information in the course of providing services to individuals with Persistent Post-Concussion Symptoms (PPCS). The information collected includes:

a. Identifying Information:

  • Full name

  • Contact details (e.g., email, phone number)

b. Health and Symptom Information:

  • Previous and current symptoms related to PPCS and cognitive limitations

  • Life implications resulting from PPCS (e.g., loss of job, finances, relationships)

  • Mental health challenges (e.g., depression, anxiety, anger)

c. Sensitive Information:

  • Cause of the concussion injury

  • Details of personal challenges faced (e.g., acceptance of injury, difficulties in daily living)

  • Goals for recovery

  • Personal insights shared voluntarily by the client

d. Financial Information:

  • Payment details (if payments are processed via RTL; this is still to be determined)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide personalized coaching and guidance based on your individual circumstances.

  • To communicate with you regarding services, programs, or speaking engagements.

  • To understand your symptoms and limitations to tailor recovery plans.

  • To process payments for services, where applicable.

  • To comply with legal and regulatory requirements.

3. Disclosure of Your Information

We are committed to keeping your information private and secure. RTL does not sell or trade personal information. We may only share your information in the following circumstances:

  • With Consent: We will share your personal information with third parties (e.g., healthcare professionals or legal advisors) only if you give explicit consent.

  • Service Providers: We may share personal data with trusted third-party service providers (e.g., payment processors) for operational purposes. These providers are required to safeguard the data and use it solely for the purposes of providing their services.

  • Legal Requirements: If required by law, we may disclose your information to government or regulatory authorities, but only to the extent necessary to comply with the legal obligation.

4. Protecting Your Information

We employ technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure servers, and access controls.

5. Your Rights and Choices

You have several rights regarding your personal information under PIPEDA, CCPA, and HIPAA:

  • Access and Portability: You can request access to your personal information and, where applicable, receive it in a portable format.

  • Correction: If your personal information is inaccurate or incomplete, you have the right to request corrections.

  • Deletion (Right to be Forgotten): You may request the deletion of your personal information, subject to certain legal and contractual limitations.

  • Withdrawal of Consent: You can withdraw your consent for us to process your information at any time, but this may impact our ability to provide services.

For any data subject access request, please email us at

6. International Transfers of Information

RTL operates in both Canada and the United States. Your personal data will be stored in Canada and RTL ensures the security and protection of the data through legally compliant means.

7. HIPAA Compliance (For U.S. Clients)

For clients in the United States, RTL is fully committed to protecting health-related information in accordance with HIPAA regulations. Any health-related information we collect will be kept confidential and only shared in accordance with HIPAA guidelines.

8. Children's Privacy

RTL's services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete it.

9. Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our practices. We will provide notice of significant updates, and the updated version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.